Apple Face ID Not Working: 6 Efficient Solutions [2023]

Lisa OuUpdated by Lisa Ou / May 18, 2022 16:30

The Face ID feature has become famous and commonly used since the iPhone X series was released. As the name implies, it uses face recognition to authenticate things on your Apple devices. Or in other words, it is another way to unlock, log in, pay, and many more. Yet, there will always be instances that this feature may stop working properly, or an error 'Face ID is not working' occurs. But, you don't need to be worried or frustrated because you have come to the right post to read. Here, we have provided 6 excellent solutions to fix Face ID not working on iPhone.

Apple Face ID Not Working: 6 Efficient Solutions [2023]

Guide List

Part 1. Why Face ID is Not Working?

Did your Face ID feature suddenly stop functioning or not working on your iPhone device? Well, don’t sweat it up. There are several possible reasons why this kind of problem happens, such as:

  1. Something is covering your face or your device's camera, so it can’t detect your face.
  2. Apple device might need to update its iOS.
  3. iPhone does not support Face ID. (Note that this feature has only been enabled and works only for iPhone X and newer iPhone models.)
  4. Unlocking the iPhone for five consecutive unsuccessful attempts to recognize your face.
  5. The iPhone device has not been unlocked for more than 2 days or 48 hours.
  6. The iPhone passcode hasn’t been used in unlocking your device in the last six and a half days.
  7. Face ID hasn’t been used to unlock your iPhone in the last four hours.
  8. iPhone received a remote lock command.
  9. The Power Off or Emergency SOS screen has been brought through pressing and holding either the Volume button or the Power button at the same time for 2 seconds.

These are some of the causes why your Face ID doesn’t work or stops operating. Yet, if there’s a problem, there are solutions and answers. Move on to the next part to know how you can fix this type of error on your iPhone.

Part 2. 6 Best Solutions to Fix Face ID Doesn't Work on iPhone

If you are looking for a comprehensive guide with helpful methods, we have listed 6 techniques and fixes for you;

Method 1. Reboot iPhone

When experiencing a problem and you need to troubleshoot, specifically when your device is unresponsive, rebooting it is necessary. If you’re worried about your data, you don’t have to because it will not cause any data loss on your device.

Steps on How to reboot iPhone to Fix Face ID Not Working:

Step 1Firstly, press and immediately release the Volume Up button on your iPhone.

Step 2Next, press and quickly release the Volume Down button as well.

Step 3Then, press and hold the Power or Side button and wait until the Apple logo appears. And release the Power button. That’s it!

Reboot iPhone

You can try the Face ID if it works again. If not, try resetting your Face ID by following the following method.

Method 2. Reset Face ID

Another way you can try if your Face ID still doesn’t work is to reset it completely. And set it up again for the second time.

Steps on How to Fix Face ID by Resetting the Face ID:

Step 1First and foremost, go to the Settings app on your iPhone.

Step 2Then, please scroll down and look for Face ID & Passcode to tap it.

Step 3Next, enter the passcode you use to open your device.

Step 4Afterward, select and tap the Reset Face ID option. Finally, set up your Face ID again by following the on-screen instruction.

How to Fix Face ID by Resetting the Face ID

You can now try if your Face ID works again. If not, probably your device needs to be updated before it can work again properly. See the instructions in the following part on updating your device's iOS

Method 3. Update iOS

If rebooting your device and resetting your Face ID did not work, check if your device is updated to the latest version of iOS. When you regularly update your iOS, it releases more features and helps you fix some bugs and errors on your device. Possibly there’s a need for you to upgrade the iOS if your Face ID feature is not working.

Steps on How to Fix Face ID by Updating iOS System:

Step 1To begin with, open the Settings app on your device.

Step 2After that, find and tap the General > Software Update.

Step 3Lastly, if an update is available, tap the Install Now button.

When your device is successfully updated, it will say that the software is up to date. And check if the Face ID feature is working again.

Method 4. Add An Alternative Appearance

You cannot ensure that the Face identification feature of your iOS device will still recognize you if you look hugely different. For example, if you wear makeup, a mask, sunglasses, or you’ve grown a heavy beard, the setup Face ID might not recognize you. The best method that you can do is to set up an alternative appearance. Here’s how to do it.

Steps on How to Add An Alternative Appearance to Fix Face ID Not Working:

Step 1First, go to Settings > Face ID & Passcode and enter your passcode when asked.

Step 2Then, choose and tap Set Up an Alternate Appearance from the list. Look straight onto your iPhone/iPad and position your face inside the frame.

Step 3After which, gently move your head to complete the circle. When you are unable to move your head, tap the Accessibility Options.

Step 4When you’re done scanning the first Face ID, tap the Continue button to move on to the second Face ID scanning. And slowly move your head again to fill the circle.

Step 5At last, after finishing the Face ID set up, tap the Done button. And there you have it!

Add An Alternative Appearance

If this method still doesn’t fix the error, a tool will be introduced to you that you can use to fix your problem with the Face ID. And you can rely on this program, so discover it by moving on to the next part.

Method 5. FoneLab iOS System Recovery

FoneLab iOS System Recovery is one of the best tools to fix iOS system abnormalities, such as when the iPhone has been disabled; there’s a charge error, battery drain, loop restart, and more. If the Face ID or password did not work appropriately for unknown causes, the excellent solution is to utilize this program.

FoneLab iOS System Recovery
FoneLab iOS System Recovery

FoneLab enables you to fix iPhone/iPad/iPod from DFU mode, recovery mode, Apple logo, headphone mode, etc. to normal state without data loss.

  • Fix disabled iOS system problems.
  • Extract data from disabled iOS devices without data loss.
  • It is safe and easy to use.

It enables you to professionally and effectively repair and fix iPhone, iPad, and iPod screen issues. Also, it is available on both Mac and Windows. Now, fix your Face ID error with the help of this tool.

Steps on How to Fix Face ID with FoneLab iOS System Recovery:

Step 1First off, download and run FoneLab iOS System Recovery on your computer.

Step 2Then, plug your iOS device into your PC using a USB cord. And on the main interface, select and click iOS System Recovery.

iOS System Recovery

Step 3Afterward, click the Start button and click the Fix button when your device was successfully detected.

click the Fix button

Step 4Subsequently, choose the repair mode to fix your device or your Face ID according to your preference. You have two options: Standard Mode and Advanced Mode.

Standard Mode and Advanced Mode

Step 5Finally, click the Confirm button and start fixing your device system to affirm your choice. There you go!

click the Confirm button

Indeed, with FoneLab iOS System Recovery, you can fix Face ID, screen, iTunes issues, etc. Do not worry; it is an easy-to-use and easy-to-understand tool, so it will be easier for you to enjoy it and its features.

Also, since Face ID is used for unlocking your device, you might want to remove it if it’s stopped working or unexpectedly malfunctioned. The good news is that FoneLab has another program that will introduce you to unlock your iOS device. Come to know it in the following part.

Method 6. FoneLab iOS Unlocker

With FoneLab iOS Unlocker, you can wipe passcode from your iOS devices, including iPhone, iPod Touch, and iPad. You can unlock your device whenever it uses Touch or Face ID with the assistance of this tool. Not just that, if you forgot your Apple ID, you can remove it using this program. It also allows you to remove the screen time from your iOS device without losing data. Please remember to backup iPhone before wiping Face ID from iPhone as it will erase all data. And so, below is a tutorial on how to bypass your iPhone Face ID.

FoneLab iOS Unlocker
FoneLab iOS Unlocker

FoneLab Helps you unlock iPhone screen, Removes Apple ID or its password, Remove screen time or restriction passcode in seconds.

  • Helps you unlock iPhone screen.
  • Removes Apple ID or its password.
  • Remove screen time or restriction passcode in seconds.

Steps on How to Bypass iPhone Face ID with FoneLab iOS Unlocker:

Step 1Before anything else, download and install FoneLab iOS Unlocker on your computer. Then, run the tool.

Step 2Now, connect your iOS device that uses Face ID to the computer. Then, tool's main interface, click the Wipe Passcode function.

click the Wipe Passcode

Step 3Next, you will be able to see what wiping your device passcode can do. Click the Start button to confirm your decision and connect your device.

Start button

Step 4Then, you will see your device information; make sure that it is the right one that you want to bypass the Face ID. Last but not least, click the Start button to download the firmware and do the wiping of your iOS device's Face ID.

click the Start button

And that’s all about bypassing your iPhone Face ID with the help of FoneLab iOS Unlocker. You can always depend on this tool whenever you are having problems with your iOS passcode and password.

Part 3. FAQs About My Face ID isn't Working

1. Does iPhone 7 have a Face ID?

iPhone 7, iPhone 8 and the older versions only have a Touch ID feature to unlock their device. Face ID is not available on an iPhone 7.

2. Can you have more than one Face ID on your iPhone?

Definitely, yes! But be informed that you can only have one Primary Face ID and one Alternate Face ID. You must reset the Face ID when you want to change the secondary Face ID.

All in all, this is how you can fix Face ID not working on your iOS device. These methods guarantee you that they are all working and reliable. Still, the most recommended solutions that you can utilize are the tools – FoneLab iOS System Recovery and FoneLab iOS Unlocker. Both programs will surely meet your needs and demands. Yet, the decision is yours.

FoneLab iOS Unlocker
FoneLab iOS Unlocker

FoneLab Helps you unlock iPhone screen, Removes Apple ID or its password, Remove screen time or restriction passcode in seconds.

  • Helps you unlock iPhone screen.
  • Removes Apple ID or its password.
  • Remove screen time or restriction passcode in seconds.
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