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privacy policy

Policy

Aiseesoft Studio take the protection of your personal data very seriously and strictly conform to data protection laws. Personal data is being collected on this website only to the extent necessary for technical reasons. By no means will the collected data be sold or for any other reason given to third parties. The following statement give you an overview of how we ensure this protection and what kind of data is being collected for what purpose.

Website

You can visit most areas of the Aiseesoft website without disclosing any personal information. Aiseesoft only logs the domain name, IP address and browser type of our website visitors via our web server log files and analytics tools at irregular intervals. We use this information to log global access to our website.

For certain features we will ask that you provide Aiseesoft certain information so that it works properly. You can decide at any time whether you would like to continue with an instruction prompting you to provide information. In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information requested. For example, we will ask for personal information in the following instances:

If you place an order through our online store, we will ask you to provide information required for processing the order. This may include your name, address, email address, and credit card number or bank details.

If you subscribe to a newsletter. If you signed up for a newsletter and no longer want to receive it, you can unsubscribe at any time by using the unsubscribe option provided in the email or by sending us an email using the contact information provided below.

Cookies

Cookies are small text files that are stored on your computer or in your browser. Cookies are loaded on your browser when you first use a product or service. Cookies do not include any personal information. We may use cookies to identify the browser you are using so that our website displays properly. We also use cookies in various places on our website in order to document your visit to the Aiseesoft website and allow for a more efficient website design. If you do not want to allow Aiseesoft or someone else to use cookies, you can disable cookie installation via your browser setting. While you also have the option of deleting cookies from your computer's hard disk at any time, if you choose to do so, you may be unable to use some of the features of our website, products and services.

Thrid-party Analytics Tools

Google Analytics

we use the following third-party analytics tools to better understand your interaction with our website and use of our products/services. Our ultimate goal is to create a more user-friendly experience for you:

We use Google Analytics, a web analysis service from Google, Inc. ("Google"). Google Analytics uses Cookies to make it possible to analyze your use of our website. Information about your use of our website the Cookie generates is usually transferred to a Google server in the USA and saved there. However, before this happens, Google shortens and anonymizes your IP address (Google's anonymize IP process) if located within a member state of the European Union or in other contracting member states to the Agreement on the European Economic Area. The entire IP address is transferred to a Google server in the USA and saved there only in exceptional cases. This anonymization ensures that your IP address cannot be traced back to you. Google will use this information to evaluate your use of the website in order to compile reports about website activities for Aiseesoft and provide additional services associated with website and Internet usage. Google can transfer this information to third parties, where appropriate, if legally mandated or if Google contracts with third parties to process such data. Google will not associate your IP address with other Google data. By using our website, you expressly consent to Google’s collection and storage of your data in the manner and for the purposes described above. You also have the option to prevent Google from acquiring and processing data generated by Cookies and data related to your use of our website (including your IP address) by downloading and installing a Google-provided browser plugin. More information about Google Analytics can be found here.

eCommerce

Aiseesoft uses secure server hosted by RegNow and other 3rd party credit card processors that encrypt the entire customer's personal information including name, address, credit card number credit card expiration date etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

To secure your information in transmission we use Secure Sockets Layer software (SSL) where needed. This software encrypts the information you submit.

Of course this is also true for credit card payments. The credit card information is only stored temporarily and deleted after being handed on to the respective payment provider

It is important for you to take precautions against unauthorized access to your password and your computer. If you share your computer with others, you should remember to always log off after each session.

SWREG

SWREG is an online payment processor that is the best Paypal alternative for global businesses. It offers numerous payment options and currencies, including phone and fax order support in 16 countries. Aiseesoft uses SWREG to make it easier for you to buy products.

Avangate

Agile eCommerce platform for online software sales trusted by software and Software-as-a-Service companies to sell products via any channel and any model. Aiseesoft uses Avangate to provide a well-defined, seamless ordering and support experience.

You can have your data deleted at any time. We use your data only to process your order, i.e. only information implicitly necessary for possible claims for reimbursement is collected and handled.

Software Installation and Activation

Activation, trial extension and unlocking of free software is achieved through an activation routine at program launch. This process requires purchased email address and a license key. Activation of a full version software requires an active Internet connection. During the process, a connection to a licensing server is established and a validity check performed. Invalid licenses / license keys or keys that have been used multiple times will result in the display of a licensing error in the program that will disappear once the program has been activated successfully. The validity of a product license will be automatically checked online at regular intervals.

The following information is transmitted when you activate a program with a license key:

The license key

A checksum

The product code

The version numbers

Return and Refund Policy

Aiseesoft Studio promises that we always put customers' interests in the first place. Aiseesoft values every customer and works hard to provide customers with an enjoyable experience enjoying Aiseesoft products and services. Aiseesoft software offers a free trial version, so customers can try before purchase. Trial versions have no functional limitation. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

Part One:

If you are in one of the following situations, we will offer unconditional refund.

Refund requirement caused by purchasing:

1. Purchase wrong product by mistake and then purchase the correct one from our company at once. We will refund the wrong purchase if you require it.

2. Purchase same product twice at the same time and have no will of exchange any other product. We will refund one of them.

Refund requirement caused by registration information: 

1. Registration information and license code cannot be sent out to customer in time due to our system problem and the delay causes customer can't perform important and instant conversion. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.

2. Wrong registration information is sent to customer due to some reason which causes customer can't perform important and instant conversion. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.

Refund requirement caused by product problem:

1. If there are serious bugs in our product, which affect customer's normal use, we will perform refund after the confirmation of this problem by our support team.

2. If customer purchases a wrong product or the purchased product can't meet some of customer's needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.

Refund Note:

As our product is virtual software, once we sent we can't get back the registration code. And we also do not know whether customer use registration code or not. So if customer insists on refund, we will deduct 20% of the purchased price as fee. Thank you for your understanding.

Part Two:

If you are in one of the following situations, we can't refund you.

Refund requirement caused by purchasing:

1. Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won't perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof.

2. If customer purchases wrong product from our website, and then purchases so-called correct product from other company, we won't perform refund.

Refund requirement caused by registration information: 

Failed registration of software is caused by customer's wrong perform, and the registration information has proved valid, we won't perform refund if customer requires it.

Refund requirement caused by product problem: 

1. Customer wants to convert protected files purchased from iTunes or other place, but our product can't meet this need. We won't perform refund if customer requires it, as we have already provided clear note towards this issue on our website.

2. Neither reading the product introduction on our website nor trying product before purchase, have customers just thought the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won't perform refund if customer requires it.

3. Customer purchases wrong product which can't be supported by his computer operation system, such as Mac user purchases Windows version software. If we have similar software for correct OS, we would like to exchange product for customer. If we don't have, we are sorry for that the refund can't be performed.

4. Customer purchases wrong product from our affiliate website or purchased product can't meet some of customer's need due to the wrong or blurry product description on affiliate website, we won't perform refund if customer requires it. Customer needs to contact affiliate where the product is purchased from to seek for solution.

Refund requirement is made long after the purchase:

Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than 90 days, no matter due to what reason refund is required, we won't perform refund. Hope you can understand this.

Other

Protection of Aiseesoft and third parties: We will disclose accounts and personal data of customers, if we are bound by law to do so or if disclosure is necessary to enforce our General Terms and Conditions or other agreements or to protect our rights or the rights of third parties. This includes data exchange with companies specializing in preventing and minimizing the risk of violation and credit card fraud. We explicitly state that in this context no data will be passed on to those companies for economic use that would contradict this privacy policy.

With your consent: In all other cases we will inform you if personal information is to be handed off to third parties and give you the chance to give your consent.

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