FoneLab Studio take the protection of your personal data very seriously and strictly conform to data protection laws. Personal data is being collected on this website only to the extent necessary for technical reasons. By no means will the collected data be sold or for any other reason given to third parties. The following statement give you an overview of how we ensure this protection and what kind of data is being collected for what purpose.
You can visit most areas of the FoneLab website without disclosing any personal information. FoneLab only logs the domain name, IP address and browser type of our website visitors via our web server log files and analytics tools at irregular intervals. We use this information to log global access to our website.
For certain features we will ask that you provide FoneLab certain information so that it works properly. You can decide at any time whether you would like to continue with an instruction prompting you to provide information. In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information requested. For example, we will ask for personal information in the following instances:
If you place an order through our online store, we will ask you to provide information required for processing the order. This may include your name, address, email address, and credit card number or bank details.
If you subscribe to a newsletter. If you signed up for a newsletter and no longer want to receive it, you can unsubscribe at any time by using the unsubscribe option provided in the email or by sending us an email using the contact information provided below.
Third-party Analytics Tools
we use the following third-party analytics tools to better understand your interaction with our website and use of our products/services. Our ultimate goal is to create a more user-friendly experience for you:
FoneLab uses secure server hosted by SHAREit, 2Checkout, Paddle and other 3rd party credit card processors that encrypt the entire customer's personal information including name, address, credit card number credit card expiration date etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
To secure your information in transmission we use Secure Sockets Layer software (SSL) where needed. This software encrypts the information you submit.
Of course this is also true for credit card payments. The credit card information is only stored temporarily and deleted after being handed on to the respective payment provider
It is important for you to take precautions against unauthorized access to your password and your computer. If you share your computer with others, you should remember to always log off after each session.
Agile eCommerce platform for online software sales trusted by software and Software-as-a-Service companies to sell products via any channel and any model. FoneLab uses 2Checkout to provide a well-defined, seamless ordering and support experience.
Shareit® is a system to increase the popularity of apps through the use of referring benefits. It works on a simple and highly cost-effective Affiliate Marketing system, with zero costs to users. FoneLab uses SHAREit to make it easier for you to buy products.
You can have your data deleted at any time. We use your data only to process your order, i.e. only information implicitly necessary for possible claims for reimbursement is collected and handled.
Software Installation and Activation
Activation, trial extension and unlocking of free software is achieved through an activation routine at program launch. This process requires purchased email address and a license key. Activation of a full version software requires an active Internet connection. During the process, a connection to a licensing server is established and a validity check performed. Invalid licenses / license keys or keys that have been used multiple times will result in the display of a licensing error in the program that will disappear once the program has been activated successfully. The validity of a product license will be automatically checked online at regular intervals.
The following information is transmitted when you activate a program with a license key:
The license key
The product code
The version numbers
Return and Refund Policy
FoneLab promised that we always put the needs and requirements of a customer ahead of anything and everything else. We value all customers and strives to provide the best products and services to you.
FoneLab offers a free trial version before purchase so you can download and install the program, then follow the instruction and have a try. It is effective to help users make a decision on whether you did want to buy this product and avoid getting the wrong one according to your needs.
Part One: Accepted Circumstances
30-day Money Back Guarantee is provided by FoneLab, so the requirement to cancel the order within 30 days is available under conditions. Please kindly note that it is not an unconditional refund guarantee.
Refund requirement caused by purchasing:
Purchase the correct product after purchasing the wrong one from our computer at once. The wrong one will be refunded if required.
Purchase the same product twice at the same time and have no will to exchange any other product. One of them will be refunded if required.
Refund requirement caused by registration information:
Customer has received neither the registration code within 24 hours after purchasing nor a timely response within 48 hours from the support team after contacting, FoneLab will refund the order if you required.
The customer received the wrong registration code due to some reason so that you can’t perform important and instant conversion. In addition, the software hasn't been needed anymore. The refund will be performed after the confirmation of all situations.
Once we sent the registration code, we can’t get it back as our product is virtual software. Furthermore, we can not figure out whether the code has been used or not. Therefore, we will deduct 20% of the purchased price.
Part Two: Circumstances of No Refund
Refund requirement caused by purchasing:
Please contact the card issuers immediately if there's any suspicion of credit card fraud or other unauthorized payment. FoneLab cooperates with the third-party payment platform, so we have no means to monitor authorization during payment.
If customer purchases the wrong product from our website and then buy another product from other companies, refund requirement will not be accepted.
Refund requirement will not be accepted if you buy a wrong product because you don’t well understand the product function. However, you can contact FoneLab customer support team within 48 hours after purchase to exchange the purchased product for the correct one, which price difference between products does not exceed $20. Please be noticed that the price difference for the correct product with a lower price will not be refunded.
A refund request due to price change will not be accepted.
A request to refund the purchase from promotion campaigns will not be accepted.
If customer changes the mind of purchase, refund request will not be accepted.
Refund requirement caused by registration information:
If the registration information has been proved valid, and the customer’s wrong operation caused the failed registration of software, the customer will not be refunded.
When encounter technical issues while using the purchased product, customer refuses to cooperate with support team, to provide related information regarding the problem or try the solution we provide, refund requirement will not be accepted.
Refund requirement caused by product problem:
Customer wants to convert the protected files purchased from iTunes or others, but our products can’t meet this need. We won’t refund if the customer requires it.
If the customer buys the product without reading the product instruction on our website nor trying the product before purchase as you think that it can solve the issue but it exactly not, refund request will not be accepted.
Customer purchases a wrong product which can’t be installed on his computer operation system, if we have a similar product with the right operation system, we would like the right one in exchange for the wrong one. If we don’t have, the refund request will not be allowed.
Customer buys a product from our affiliate website or purchase product from our website due to the wrong or blurry product description on affiliate website, the refund requirement will not be accepted.
Customer meets the technical problems after the software update while the product is no longer under guaranty, we will not perform the refund.
Refund requirement is made long after the purchase:
FoneLab provides a 30-day Money Back Guarantee. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Refund request based on the complaint that lost data cannot be completely recovered is not accepted.
Please kindly note that there is no software can guarantee 100% of the data can be recovered as these data might be easily damaged or overwritten. So, we highly recommend you try the product before purchase.
Refund request based on root issue.
All users of FoneLab for Android should kindly know that your Android device should be rooted firstly, then our program can get the hight authority to find more deleted or lost data on your phone. We do not provide rooting service, so your refund request for rooting issues is not accepted.
With your consent: In all other cases we will inform you if personal information is to be handed off to third parties and give you the chance to give your consent.