What You Can Do When Video Not Working on iPad

Lisa OuUpdated by Lisa Ou / August 03, 2021 16:30

My iPad has suddenly stopped playing videos, how to fix this problem and let my iPad work normally?” If you encounter the same problem, you are not alone.

We will share 7 solutions to help you get rid of video not working on iPad quickly.


Guide List

How to Sync iPhone to iPad

1. Why Videos Won't Play on My iPad

There are a lot of reasons that videos do not play on iPad. The common reasons include:

  1. Insufficient storage space. Playing videos requires much memory space. If your iPad has accumulated too much junk files and cache data, iPad will not play videos.
  2. Incompatible video format. Currently, iPad works with H.264, MP4, M4V, MOV, MPEG-4 and M-JPEG. If you transfer a video from PC to iPad and it does not play, the incompatible format may be responsible.
  3. Apple servers are down. Some people reported that videos stored in iCloud cannot play on iPad. That is partly because Apple servers have been down and cannot receive your request.
  4. Poor network connection. When YouTube video not working on iPad, the poor network connection may be the cause, especially the cellular data.
  5. Conflict apps. Some apps could be interfering with your video, which causes you cannot enjoy the video on your iPad.
  6. Outdated software or video player. Outdated iOS can lead to a variety of problems, including videos not working on iPad. Moreover, you’d better always update your video apps, like YouTube, on iPad.

2. 7 Solutions to Fix Video not Working on iPad

Here are several solutions that will get your iPad playing videos again in no time.

Solution 1: Check Your Network and Apple Servers

When videos stored in iCloud stop working on your iPad, the first thing you should do is to check the status of Apple servers on Apple’s system status page. If it works well, perform the steps below to fix the problem.

check server

Step 1Using cellular data? Switch to a Wi-Fi network.

Step 2Open Settings app, tap on your name, and head to General > Reset.

Step 3Tap Reset Network Settings and enter your password.

reset network

Step 4Wait for your iPad to restart, and then reconnect to your Wi-Fi network.

Solution 2: Update Software and Apps

If you are using the old version of iOS and videos not working on iPad, it is the time to update software.

update ipad ios

Step 1Head to Settings > General > Software Update.

Step 2If there is an update available, tap Download and Install.

Step 3Enter your PIN passcode to get the latest iOS.

Step 4After your iPad restarts, go to your App Store, head to the Update tab to up your apps to date.

Solution 3: Convert Video Files

As mentioned previously, iPad only supports several video formats. There are a lot of desktop and online apps have the capacity to convert videos for iPad, such as FoneLab Video Converter.

Video Converter Ultimate
Video Converter Ultimate

Video Converter Ultimate is the best video and audio converting software which can convert MPG/MPEG to MP4 with fast speed and high output image/sound quality.

  • Convert any video/audio like MPG, MP4, MOV, AVI, FLV, MP3, etc.
  • Support 1080p/720p HD and 4K UHD video converting.
  • Powerful editing features like Trim, Crop, Rotate, Effects, Enhance, 3D and more.

Step 1Download and install FoneLab Video Converter on computer and run it.

add video file

Step 2Drag and drop your video to the program, and select the output format,  including H. 264, MP4, M4V, MOV, MPEG-4 and M-JPEG. You are aslo allowed to edit and trim the video files accordingly.

Step 3Click Convert button.

Solution 4: Free up Space

To uninstall unneeded apps from your iPad is one of the common ways to free up iPad space for users.

uninstall ipad app

Step 1Deeply tap an app on your home screen until it switches to edit mode.

Step 2Touch the Delete icon on an app that you do not need anymore and tap Delete button again on the pop-up dialog.

Step 3Repeat step 2 to remove other unwanted apps and then check if the problem that my iPad won’t play videos disappears.

However, it might not be a good option if you don't want to remove any app. The best way to free up iPad space is using FoneEraser for iOS, which helps you clear iPhone unwanted files with simple click.

FoneEraser for iOS
FoneEraser for iOS

FoneEraser for iOS is the best iOS data cleaner which can easily erase all contents and settings on iPhone, iPad or iPod completely and permanently.

  • Clean unwanted data from iPhone, iPad or iPod touch.
  • Erase data quickly with one-time overwriting, which can save you time for plenty of data files.
  • It is safe and easy to use.
Just need to connect iPhone to computer after installation. Then your device information appears on computer screen. Choose click Quick Scan > Free up Space > Erase Junk FilesUninstall ApplicationsDelete Large Files or Clean up Photos. Finally, click button to start removing.

Solution 5: Force Restart iPad

Force restating is a piece of effective troubleshooting. It also helps you to fix iPad not playing videos.

force restart ipad

How to Force Restart iPad with Face ID

Step 1Press and release the Volume Up button quickly.

Step 2Press the Volume Down button and let it go quickly.

Step 3Next, press and hold the Power button until your iPad powers off and then the Apple logo appears.

How to Force Restart iPad with a Home Button

Hold down the Power button and the Home button together until your iPad turns off and reboots again. When you see the Apple logo, release the buttons.

You can also enter iPad DFU mode or use iPad recovery mode to fix it, but it will wipe iPad data permanently. If it is not what you want, please move to the next part.

Solution 6: Fix Video Not Playing on iPad without Data Loss

If you have tried the solutions above but videos still not working on your iPad, you should use FoneLab iOS System Recovery.

  1. Fix videos not playing on iPad with one click.
  2. Repair iPad in DFU mode or Recovery mode.
  3. Protect your files on iPad without data loss.
  4. Support iPad Pro/mini/Air/6/5 and earlier.

In short, it is the best option to get rid of the problem that iPad is not playing videos.

How to Fix Video Not Playing on iPad

Step 1Connect iPad to iOS System Recovery

Download iOS System Recovery and install it on your computer. Next, plug your iPad in the computer with a USB cable. Launch the program to let it recognize your iOS device. Click the Start button to start fixing your iPad.

FoneLab iOS System Recovery
FoneLab iOS System Recovery

FoneLab enables you to fix iPhone/iPad/iPod from DFU mode, recovery mode, Apple logo, headphone mode, etc. to normal state without data loss.

  • Fix disabled iOS system problems.
  • Extract data from disabled iOS devices without data loss.
  • It is safe and easy to use.

Step 2Repair iPad not playing video

Read the on-screen messages carefully and select Standard Mode or Advanced Mode based on your need. Press the Confirm button to move on. Then set the firmware information according to your iPad. If you are ready, click the Repair button to initiate the process.

Select Function Start to Repair advanced mode Download Plugin

After that, disconnect your iPad and watch your favorite video files again to see if the problem that video not working on iPad is fixed.

Solution 7: Record Video on Computer

The last option to play the unavailable video on computer is to record video on computer and save it into another format which is workable on iPad. Here, FoneLab Screen Recorder is highly recommended to you.

FoneLab Screen Recorder
FoneLab Screen Recorder

FoneLab Screen Recorder allows you to capture video, audio, online tutorial, etc on Windows/Mac, and you can easily customize size, edit the video or audio, and more.

  • Record video, audio, webcam and take screenshots on Windows/Mac.
  • Preview data before saving.
  • It is safe and easy to use.

Step 1Download and install program on computer, then run it.

Step 2Choose Video Recroder and enable system sound and others according to your needs.

Step 3Play video on computer and click REC button to begin recording.

Step 4When the video finished, click stop icon and save it into another format.


This tutorial tells you what you can do when iPad does not play videos due to various factors. Before you ask help to technical support or visit Apple stores, you can try to fix it on your own.

If your iPad still not play videos, leave a message below.

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