What You Can Do When iPad Screen Is Not Working

Lisa OuPosted by Lisa Ou / Feb 02, 2021 09:00

Apple has brought lots of new features into each iOS update; thus, more and more people choose to upgrade to the latest iPad. However, sometimes accidents come unexpectedly, such as iPad screen gets stuck. Some users reported that their iPad suddenly froze and not responding to touch.

This article explains what to do when your iPad screen stops working no matter you touch it or press the volume buttons.

What You Can Do When iPad Screen Is Not Working

Guide List

1. Why iPad Screen Not Working

If your iPad touch screen stops working when you tap or press any buttons, it means something wrong happens on your device. The good news is that touchscreen issues are usually software related. The most common causes include:

  1. iPad screen is too dirty to detect your touch.
  2. There are too many junk files and data. Your iPad storage has run out and cannot respond anymore.
  3. Some apps that are not optimized for iPad lead to iPad screen is unresponsive.
  4. Improper software update. Many iPad users update their device once Apple releases a new version. However, an old iPad cannot run the latest iOS. That will lead to your iPad freezing and running slow.

2. How to Fix iPad Screen Not Working

If your iPad touch screen is not working, do not worry, read the troubleshooting below to fix iPad touch screen not working.

Solution 1: Reboot iPad

When an iPad screen is unresponsive completely, you are unable to restart your device with the power-off screen. In that case, you still can reboot your iPad with the button combination.

reboot ipad

On iPad with Home button: Press and hold the Power button together with the Home button for at least 10 seconds. When you see the Apple logo appears, release the button combination and let iPad restart.

On iPad Pro 2018 and later: Quickly hit and release the Volume Up button, and do the same on the Volume Down button. Keep holding the Side button until the Apple logo appears.

Solution 2: Hard Reset iPad

Hard-reset is capable to clear out the memory including the apps in the background and junk files. Your personal data and settings will stay safe. So, it is a good way to get rid of the problem that iPad screen is not working.

hard reset ipad

On iPad Pro with Face ID: Press the Side button and the Volume Down button at the same time until you see the Apple logo on iPad screen.

On old iPad with Home button: Hold down the Power + Home button combination together, keep pressing when the power-off screen pops up, and release them when the Apple logo appears on your screen.

Now, your iPad screen should work as usual.

Solution 3: Factory Reset iPad

If iPad keeps freezing and running slow, it may be the time to reset your iPad to factory settings. Bear in mind that it will remove all your files and settings. So, you’d better back up your iPad first.

reset ipad to factory defaults

Below is how to fix iPad frozen.

Step 1Open the Settings app from your home screen, and tap on your name.

Step 2Head to General > Reset and select Erase All Content and Settings.

Step 3Enter your password if prompted and start setting your iPad to the factory status. When it finishes, your iPad will reboot and display the welcome screen.

Solution 4: Repair iPad in Recovery Mode

Recovery mode was developed by Apple for iPad users to fix various issues including iPad screen keep frozen and won’t turn off.

ipad recovery mode

Step 1Turn off your iPad. Open iTunes on a computer and update it to the latest version.

Step 2Press the Home button and connect your iPad to the machine via a lightning cable for old iPad models. For iPad Pro 2018 and later, press Volume Down button.

Step 3Now, iTunes should pop up an alert that asks you to Restore or Update iPad in Recovery mode.

Note: Restoring iPad in Recovery mode will erase your files and settings. We suggest you make a backup for your entire iPad.

Solution 5: One-stop Troubleshooting of iPad Screen Not Working

If you have performed the troubleshooting above but iPad screen still not working, FoneLab iOS System Recovery can help you to fix this problem easily.

  1. Troubleshoot any software issues lead to iPad screen unresponsive.
  2. Protect your data and files while fixing software issues.
  3. Integrate hardware acceleration to improve the performance.
  4. Compatible with iPads running iOS 13/12/11/10 or earlier.

In short, iOS System Recovery is the easiest option to fix the problem that iPad touch screen is not working in some areas.

How to Fix iPad Not Working without Data Loss

Step 1Get iOS System Recovery

Download and install the easiest iPad screen recovery tool to your computer, and launch it.

FoneLab iOS System Recovery
FoneLab iOS System Recovery

FoneLab enables you to fix iPhone/iPad/iPod from DFU mode, recovery mode, Apple logo, headphone mode, etc. to normal state without data loss.

  • Fix disabled iOS system problems.
  • Extract data from disabled iOS devices without data loss.
  • It is safe and easy to use.

Hook up your iPad to the computer with a lightning cable and the recovery tool will recognize your device immediately.

run ios system recovery

Step 2Set up for iPad screen repair

Hit the Start button to open the next window. Then select Standard Mode and click the Confirm button. The Advanced Mode is available when the Standard mode fails.

select ipad recovery mode

Step 3Repair iPad screen that is not working

Enter the firmware information based on your iPad model and system. Then click the Repair or Optimize button to start troubleshooting. It only takes a while to complete the process. When your iPad turn off and reboot, quit the recovery tool and disconnect your device. Now, your iPad screen should respond to your touch quickly.

ipad advanced mode


This tutorial has shared several solutions to fix the issue that iPad screen is not working or responding. Though you can do almost every task with your iPad, such as to send and receive SMS, the frozen screen stops you accessing your device. According to our test, there are five solutions can fix this problem efficiently.

However, some of them will erase your iPad and delete personal files. That is why we recommended FoneLab iOS System Recovery. It is not only easy to use, but also able to protect current data on your iPad. More questions?

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