If Siri or “Hey Siri” is Not Working, Learn What to Do

Lisa Ou

Nov 25, 2019 09:00 / Posted by Lisa Ou

Siri is a useful function on iPhone or Mac to search for the desired files, make calls and send messages. When the Siri is not working for you, you should learn more about the reasons and find out the 11 ultimate methods from the article. Moreover, you need to backup and restore iPhone data for the Siri troubleshooting.

siri not working

Part 1: Why is Siri Not Working

In order to diagnose the reasons that Siri is not working, you should know how Siri works. Upon receiving your request in voice, Siri records the frequencies and sound waves from your voice and translates them into a code. Here are some important reasons you should know.

  1. The Siri service is not available, such as the old iOS version, Low Power Mode, forget to turn on and more others will cause the Siri not working on your iPhone.
  2. Network problems. As for the case, the iPhone might fail to translate the request into a code. You should check the network connection, reset the network settings and disable VPN service.
  3. More other restrictions. If there are some unknown reasons or restrictions, like the system status, iPhone problems and more, you only need to restart the device to fix Siri not working.

Part 2: 11 Methods to Fix Siri Not Working

Just as the information mentioned above, you can follow the steps below to fix the Siri not working on your iPhone one-by-one. Learn more details about the methods below.

1. Check Network Connection

It is easy to locate the network connection, you only need to check the Wi-Fi signal or disable the Airplane mode on your iPhone. Of course, you can also verify the network connection by opening Safari and load to a simple web page. Then you can know whether Siri not working is related to the network connection.

siri network connection

2. Reset Network Settings

When you are not able to use the network with Safari or other apps, all you need to do is reset network settings on iPhone, which is able to fix Siri not working for you accordingly.

Go to Settings > General > Reset > Reset Network Settings to reset the network for your iPhone.

After that, you can enter the password or use the Touch ID. Tap the Reset Network Settings to confirm.

Once complete the process, you can restart your iPhone and check whether Siri works now.

reset network settings

3. Check System Status

Go to the Apple System Status site to have another check for the Siri related problem. When there is a problem shows the yellow yield like icon, you should tap the issue to learn more details and check the updates to fix problems that Siri does not work.

system status

4. Reboot Your iPhone

If you cannot locate the Siri is not working problems, you can simply reboot your iPhone to find whether it works. Here is the detailed process you can follow below.

Press and quickly release the Volume Up button.

Press and release the Volume Down button.

Press and hold the Sidebar button or the Power ON/OFF button until you see the Apple logo.

force start iphone

5. Disable Siri and Then Enable It

You have to make sure Siri is activated on your iPhone. If it is disabled on your iPhone, Siri is not talking. Just disable Siri and then enable it is a simple method to fix Siri is not working on your iPhone.

Go to Settings > General > Siri to make sure the Siri option is activated on your iPhone.

If it is disabled, you just need to turn on the option. If it has already been activated, turn off the option and turn on it again.

When you are not able to locate the option of Siri Settings, you can go to Settings > General > Restrictions to turn on Siri & Dictation.

Disable Siri and Then Enable It

6. Disable Low Power Mode

When you turn on the Lower Power Mode, Apple will disable the Siri in order to save power. Here is the process to disable Low Power Mode on iPhone to activate Siri.

Go to Settings > Battery and switch off the Low Power Mode on your iPhone.

If it still does not work, you can also charge up the iPhone and Siri turns on automatically.

lower power settings

7. Turn off VPN

If there is any VPN service available on your iPhone, it is recommended to turn off the VPN in order to fix Siri not working from Settings > General > VPN. Of course, you can also choose another workable channel of the VPN.

8. Reset Your iPhone

Factory reset your iPhone is another effective method to fix Siri not working problems. It will reset the personalized settings and return the iPhone to the default status.

Go to Settings > General > Set > Erase All Content and Settings.

Enter the passcode and tap the Erase All Content and Settings to confirm.

After that, the iPhone will restart and restore to the default status.

factory reset iphone

9. Restore iPhone with iTunes Backup

If you have already factory reset your iPhone, you should restore iPhone with an iTunes backup. It will restore iPhone to a previous status that the Siri service is still workable.

Connect iPhone to your computer via the original USB cable, iTunes will automatically launch.

Click on the iPhone on the left menu and go to Summary and click the Restore iPhone option.

Choose an iTunes backup that Siri is still working and then restore iPhone to the status.

restore iphone with itunes

10. iOS System Recovery

What is the best method to fix Siri not working? Is there an easy method to diagnose and fix the problems for Siri automatically? iOS System Recovery is the desired tool that enables you to fix iPhone from DFU mode, recovery mode, Apple logo, headphone mode and more.

Download and install iOS System Recovery, launch the program on your computer. When you connect the iPhone to your computer via the original USB cable, the program is able to detect the device automatically.

select function

Choose the iOS System Recovery from the menu, which you can select the detailed issues from the interface, including the Siri is not working and related problems.

start ios system recovery

After that, you can select the Standard Mode and confirm the information about your iPhone. Click the Optimize/Repair button to start the fixing process on your iPhone.

select modes

11. Check That Restrictions Aren't on for Siri

When you are not able to turn on the Siri on iPhone or Mac, there should be some restrictions that you have not disabled. Here are the steps you can follow to fix Siri is not working as for the case.

Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.

Make sure that Siri & Dictation are activated. Then you can restart iPhone to find Siri works now.

siri restriction

Part 3: How to Backup and Restore iPhone Data

Just as mentioned above, whether you need to factory reset your iPhone, or restore iPhone from iTunes/iCloud backup, you might lose some iPhone data, iOS Data Backup & Restore helps you to selectively and flexibly backup and restore iPhone data with ease.

Just download and install the program, launch it on your computer. Connect the iPhone with a USB cable to transfer the files.

choose ios data backup and restore

Choose the iOS Data Backup option to save the files to computer, which you can easily transfer iPhone files within the iOS Data Restore option.

choose backup or restore

You can choose the files you want to backup from your iPhone to a computer. It enables you to select the desired files with a preview.


When you find Siri is not working on your iPhone, you can learn more about the 11 ultimate methods to fix the trouble. Of course, you can also backup the important files to avoid any data loss.

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