How to Fix A Samsung Galaxy Note 5 That Keeps Restarting [2020 Newest]


July 19, 2019 09:00 / Posted by Boey Wong

Hi guys, I need your help. My Galaxy Note 5 keeps restarting randomly while in the middle of various applications, or emails, or texts. So it doesn’t seem to be isolated to a specific app. Why does my phone keep turning off and back on? Any help is appreciated thank you!

We have demonstrated how to fix the black screen of death issue of Android device in a previous post. Today we would like to keep troubleshooting one of the most common problems that Samsung user may encounter: the device stuck at boot loop or random reboot.

android wont turn on

Please move on...

1. Reasons Why Samsung Device Keeps Restarting and Solutions

Below are some possible reasons that can cause the reboot issue and solutions against each problem.

Corrupted Caches/Data

There are files that get corrupted easily during updates, especially after a jump from Android Lollipop to Marshmallow update, it is more likely either the system cache or data when an issue like this occurs.

Third-party Applications

An incompatible third-party application can also cause the phone start to reboot on its own. Find out the app which triggers the random reboot and completely remove it.

Corrupted Firmware

If your device constantly restart itself after Mashmallow update or after flashing a new ROM, it could be that the firmware get corrupted. In this case, factory reset your Galaxy phone to fix it.

Hardware Problem

It could be the stuck Power button, or a defective battery that causes the phone turning itself off and back on again and again. You may have to get your phone examined and repaired by technicians.

Please remember that backing up your phone is the first thing you should do in advance before fixing the device, in order to avoid the important data being wiped by a factory reset or other operations.

2. How to Fix Samsung Device Keeps Restarting

In this post, we will introduce 2 proven ways to fix these issues for you.

Method 1. Put Samsung in Recovery Mode

Turn off your Note 5 completely, press and hold Home, Power and Volume Up buttons at the same time.

Release the Power key when Samsung Galaxy Note 5 appears and release the other bottons after you see Android System Recovery Screen.

hard reset samsung

Use the Volume Down button to highlight the option wipe cache partition and select it using Power key.

Once the process is finished, select the option Reboot system now to reboot Note 4 and see if the problem solved.

Method 2. Factory Reset Samsung

Factory resetting is a solution to solve most common problems on Android phone, you can read below methods to reset Samsung phone.

Option 1. Performing a Factory Reset using buttons

Enter recovery mode as above.

Select Wipe data/factory reset.

After it is done, choose Reboot system now.

factory reset samsung

Option 2. Using Find My Mobile

On the Find My Mobile page click Erase data. Then click Erase.

Enter your Samsung account password.

Click OK to confirm the wipe. If the device is offline then the wipe will occur when the device next goes online.

find my samsung

Your personal information cannot be recovered after using this feature. After using the Factory Data Reset option you will no longer be able to use the Find My Mobile service.

Option 3. Performing a Factory Reset via the Settings Menu

Tap on your Samsung phone as below depending on the model and OS of your device.

Settings > General Management > Reset > Factory data reset

factory reset my samsung

Settings > Backup and reset > Factory data reset

Settings > Privacy > Factory data reset

3. How to Get Data off from Restarting Samsung Phone

If you can’t operate your Galaxy phone because of the nonstop reboot, then you will need a special way to extract data from the restarting device and save it to computer.

FoneLab Broken Android Phone Data Extraction is the one you are looking for. It is a program for PC that can help you get data off from a broken Samsung device no matter whether they are water damaged, stuck in black screen, bootloop, virus-infected, or frozen at any screen and unresponsive.

Besides, you are able to save photos, contacts, videos, music, SMS, Whatsapp messages and attachments, documents, call logs, from your problem Samsung device to the computer with the help of this software.

Download and install the program on your PC with above link. Then the program will automatically launch when it is done. Choose Broken Android Phone Data Extraction on the interface.

Broken Android Data Extraction

Plug your Samsung device into the computer using a USB cable. If your Android device stays in broken screen, black screen or non-responsive screen, or you can't enter password or touch the screen, click the left Start button. Otherwise, if the system of your Android device is damaged, and you can't operate it, click the right Start button.

Choose Status

Select the device's name and model from the list. Make sure that you choose the correct information of your Samsung Galaxy phone or tablet. Then click Confirm to move on.

Device Information

Follow the on-screen guide to enter the Download mode.

Enter Download Mode

The program will start to download the matching recovery package to repair your broken Android system. Once it is done, you are able to access and recover your data.

Download Repair Package

It also can be used to fix bricked Android, fix cracked android screen, bypass galaxy s4 lock screen.

That's all! Does this help you solve your problem? Please let us know if you have any question.

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