Android/iOS Device Cannot Be Recognized When It is Connected

When you connect your Android/iOS device to your computer and try to transfer files, chances are that your computer doesn't recognize your device.

But don't worry, this type of problem is easy to solve. Whether you have a problem with a computer that doesn't recognize Android/iOS device, or iTunes doesn't recognize iOS device, this article will help you solve these problems.

1. The Solving Methods of iOS Device Cannot be Detected

Method 1: Check your USB cable or port

Check your USB cable and USB port of computer and make sure that your iOS device is not in Recovery Mode or DFU mode. If something goes wrong with the cable and USB port, you can try another USB cable or use different USB ports.

Method 2: Make sure you have installed iTunes on computer

Check to see if iTunes is installed or it is the latest version. Below are the latest iTunes download links for different operating systems. Windows users can download and install directly to your computer from the link below.

For Mac users, if you are using a previous version of iTunes and want to update it, you can download it from the link below.

Windows 64-bit: https://www.apple.com/itunes/download/win64

Windows 32-bit: https://www.apple.com/itunes/download/win32

macOS: https://www.apple.com/itunes/download/macos

Method 3: Check if you have trusted this computer

If this is the first time you connect an iOS device to a program on this computer, you need to click Trust button on the iPhone / iPad / iPod touch. After that, your device will be properly connected with computer for transferring data.

2. What Should We Do If Android Device Cannot be Recognized

Method 1: Check your USB cable or port

Check your USB cable and the USB port of computer. If there is something wrong with the cable or USB port, try with another USB cable or use different USB ports.

Method 2: Make sure that your phone is in Transfer files mode

Change the charging mode to transfer. Once connected, a notification window will pop up , if you see the Charge this phone notification, expand and press it. Click Transfer File in the pop-up window.

Method 3: Allow MTP connection on your device

If you have an MTP connection request on your device, please allow it.

Method 4: Enable USB debugging mode

USB Debug Mode is a feature offered by Android specifically designed for developers. It grants Android users enhanced access to their Android phones, allowing for tasks such as data management on a computer through third-party applications.

Enabling USB Debug Mode on an Android phone can vary depending on the specific Android operating system and the brand of the device. To learn how to activate USB Debug Mode on your phone, please click here.

Method 5: Ensure AutoPlay is Disabled on your Windows PC

If you have enabled the AutoPlay feature on your computer, it may automatically take control of your Android device when you connect it. This could be the reason why our program is unable to detect your Android device. In such cases, it is necessary to disable the AutoPlay feature.

For Windows 10 users, follow these steps:

1. Click on the "Windows" icon located in the bottom left corner of the screen.
2. Locate and click on the "Settings" icon, which will open the Settings window.
3. In the Settings window, click on the "Devices" option.
4. From the menu on the left side, select "AutoPlay."
5. Finally, toggle the AutoPlay option to the "Off" position.

For Windows 7 users, please follow these steps:

1. Click on the "Start" button on the taskbar.
2. Navigate to the "Control Panel" and click on it.
3. Within the Control Panel, locate and click on the "Hardware and Sound" option.
4. Look for the "AutoPlay" setting and click on it.
5. Uncheck the "Use AutoPlay for all media and devices" option to disable AutoPlay.

Method 6: Ensure FoneGo is Trusted and Installed

FoneGo is a secure data management application developed by Aiseesoft. It allows you to conveniently manage your Android data on your computer using Aiseesoft's trusted third-party Android software. Rest assured that FoneGo only reads data from your Android phone and does not store any of your data. It is a reliable and trusted application that has undergone security verification and is widely used by many users.

To run Aiseesoft's Android-related software on your computer, it is necessary to trust and install the FoneGo application. Follow the steps below:

1. On your Android phone, when a popup screen appears, tap "Continue" to agree with the rules.
2. Next, tap "INSTALL" to begin the installation process.
3. Once the installation is complete, locate the FoneGo application on your Android phone.
4. Open the application and toggle the "Trust this app" option to the "ON" position.
5. Finally, tap "Done" to confirm and complete the installation of the FoneGo application on your Android phone.

If possible, it is recommended to enable all the "Key permissions" for optimal functionality. However, please note that certain Android devices may require additional steps in the next method to grant permission for data reading.

Method 7: Unable to Access Permissions (Contacts and SMS) on Certain Phones

When using certain Android devices such as Sony, it may be necessary to grant permissions for Aiseesoft Android software to access data, specifically contacts and messages, on your phone. To ensure full access to the required data permissions, please follow the steps below:

Using HUAWEI Honor 7 as an example:

1. Go to the "Settings" menu on your Android device.
2. Navigate to "Apps & Notifications" or a similar option depending on your device's settings menu.
3. Select "Permissions" from the available options.
4. Look for "FoneGo" in the list of installed apps and tap on it to access its permissions.
5. Toggle the switches for both "Contacts" and "SMS" to the "ON" position.
6. Proceed to tap on "Set individual permissions" or a similar option if available.
7. Toggle the switch for "Trust this app" to grant additional permissions to FoneGo.

After completing these steps, you can check whether your Android device is detected by the software successfully.

Method 8: Outdated Software or Device Driver Software

To resolve the issue, please ensure that you are using the latest version of the program. You can download the latest software from the official FoneLab website. Additionally, make sure to update the USB device driver software on your computer.

If your device is still not being detected, please provide us with the specific smartphone model you are using. Feel free to contact our support team at support@fonelab.com for further assistance.