For Android
For iOS

Before submitting your device info, we have concluded the most possible reasons and solutions, please check first: What if your device connected but not detected?

1. What's the brand of your Android?

2. What's your device model?

3. What's the Android version of your device?

Submit

Before submitting your device info, we have concluded the most possible reasons and solutions, please check first: What if your device connected but not detected?

1. What's the brand of your iOS device?

2. What's your device model?

3. What's the iOS version of your device?

Submit